Application Support

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How can we help you?

Welcome to the Papeer support page for our iOS app. Here you can find answers to common questions, troubleshooting tips, and ways to contact our support team. We are committed to helping you get the most out of Papeer.

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If you need personal assistance, please contact us:

Frequently Asked Questions (FAQ)

Papeer is your personal AI-powered mailbox and document assistant. Scan or upload letters, invoices, or official paperwork - Papeer will digitize, analyze, and help you take action, all from your phone.
You can scan paper mail using your phone's camera, upload PDFs or images, or connect email accounts to fetch and process attachments automatically.
Yes! Our AI reads, summarizes, detects intent (like tasks, deadlines, payments), and highlights important info such as due dates, requests, and required actions.
Absolutely. All documents are encrypted, and you control access. Features like Face ID and PIN protection add extra security layers. Papeer follows GDPR and best practices for privacy.
Papeer currently supports English, German, Greek, Italian, Spanish, Portuguese (Brazilian), and Ukrainian - with more on the way.
You can export your archive as a .vi file, which contains all your documents and related data in a structured, portable format. This allows easy migration or backup.
Yes! You can connect Gmail, Outlook, or other providers to automatically fetch and process documents and attachments as they arrive.
Subscriptions are managed securely via the App Store. You can upgrade or manage your subscription from the Settings menu. All purchases are validated to protect against fraud.
You can upgrade to Papeer Pro at any time in the app. If you have an active Pro subscription, the status is shown in your Settings, and features unlock instantly.
You retain access to your documents and archive. Pro features will be disabled at the end of your billing period, but your data remains safe and exportable.
You can manually reprocess the document or reach out via support for assistance. Our AI is constantly learning - your feedback helps improve accuracy.
Yes! You can generate and send physical letters directly from the app, optionally with attachments. We partner with print & mail providers for secure delivery.
Yes. Papeer extracts tasks and deadlines automatically, lets you manage them, and can send push reminders to ensure nothing is missed.
Log in on a new device with your email and password or restore using your backup/archive file (.vi). For additional security, biometric or PIN protection is available.
You can add and manage multiple addresses in the app. Each address can be used as a sender for outgoing documents or letters.
If your Pro status isn't reflected, try restarting the app or using "Restore Purchases" in Settings. If issues persist, contact support and include your Apple receipt.
Yes! Papeer is great for small businesses, expats, and teams. Business users can digitize office mail, automate admin, and enable shared access via integrations.
Papeer uses advanced AI to detect potential fraud, manipulation, or suspicious elements, alerting you with clear warnings and explanations.
Some features, like scanning and viewing saved documents, are available offline. AI-powered analysis and cloud syncing require an internet connection.
Use the in-app support chat, FAQ, or email us directly. You can also submit feature requests or report bugs - our team is quick to respond and improve your experience.

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